INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I see the lots in person?

Yes, this is of course possible. Most auctions have a fixed viewing day, and in some cases, viewing is by appointment. You can find out more about this by accessing the good details section of the corresponding auction. This will provide an overview of all relevant information about the auction, including the viewing date and location.

Warranty, damaged product, hidden defects?

The goods are sold "as is", respectively "as they are" or "seen-liked-bought". This means that the goods are not tested by us, and as such they cannot be guaranteed unless this fact is specifically mentioned in the description of the good. Considering that all offers/bids placed by buyers are unconditional and cannot be withdrawn, it is important to make an informed decision about placing an offer/bid.

For this reason, we recommend as often as possible to use the "viewing day" established with the seller and listed in the auction details related to each good to be able to examine the good in person. If you have already picked up the lot and want to contact us with a question or problem, please keep in mind that we may not be able to help you if it is about something you could have noticed during the inspection.

Where and when can I pick up the good I auctioned?

For each auction, you will find the details of the auction along with all the important information regarding the collection of the goods you bid and won, including the location address, date and time.

There are two pick-up options depending on the specifics of each auction, namely a fixed pick-up date or a scheduled pick-up by mutual agreement with the seller. These are indicated in each auction or are established with ABC Auction representatives. Please bring with you your identity documents, the sales-purchase contract and proof of payment made by you/the company you represent, as well as a power of attorney to pick up the goods from the company you represent.

Can I return the goods?

The goods cannot be returned, which is why we encourage you to use the goods viewing days that we organize together with the sellers. Thus, you can personally ensure that the good is in the condition presented in the listing.

Can I use the right to withdraw from the auction?

No, in accordance with the company's policy and the legislation in force, thus, based on the Consumer Rights guidelines 2011/83/EU of the European Parliament and the Council in force from June 13, 2014, the right of withdrawal is not applicable to public auctions, and the auctions organized by ABC Auctions are public auctions, through which each bidder has the opportunity to see the lots in person during the viewing day and can personally participate in the closing of the auction.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Do you have more questions? Please consult our entire Frequently Asked Questions page. Alternatively, you can fill out the attached form to send us questions directly, and our team will do their best to answer you as soon as possible.