Romania, Podari, Braniste,
FAQ
FREQUENTLY ASKED QUESTIONS
Yes, this is of course possible. Most auctions have a fixed viewing day, and in some cases, viewing is by appointment. You can find out more about this by accessing the good details section of the corresponding auction. This will provide an overview of all relevant information about the auction, including the viewing date and location.
The goods are sold "as is", respectively "as they are" or "seen-liked-bought". This means that the goods are not tested by us, and as such they cannot be guaranteed unless this fact is specifically mentioned in the description of the good. Considering that all offers/bids placed by buyers are unconditional and cannot be withdrawn, it is important to make an informed decision about placing an offer/bid.
For this reason, we recommend as often as possible to use the "viewing day" established with the seller and listed in the auction details related to each good to be able to examine the good in person. If you have already picked up the lot and want to contact us with a question or problem, please keep in mind that we may not be able to help you if it is about something you could have noticed during the inspection.
For each auction, you will find the details of the auction along with all the important information regarding the collection of the goods you bid and won, including the location address, date and time.
There are two pick-up options depending on the specifics of each auction, namely a fixed pick-up date or a scheduled pick-up by mutual agreement with the seller. These are indicated in each auction or are established with ABC Auction representatives. Please bring with you your identity documents, the sales-purchase contract and proof of payment made by you/the company you represent, as well as a power of attorney to pick up the goods from the company you represent.
The goods cannot be returned, which is why we encourage you to use the goods viewing days that we organize together with the sellers. Thus, you can personally ensure that the good is in the condition presented in the listing.
No, in accordance with the company's policy and the legislation in force, thus, based on the Consumer Rights guidelines 2011/83/EU of the European Parliament and the Council in force from June 13, 2014, the right of withdrawal is not applicable to public auctions, and the auctions organized by ABC Auctions are public auctions, through which each bidder has the opportunity to see the lots in person during the viewing day and can personally participate in the closing of the auction.
CONTACT US FOR ANY QUESTIONS
Create an account and my account
After successfully completing the registration, you will receive an automatic e-mail from ABC Auctions to confirm your e-mail address. If you do not receive this email, please first check your spam folder. If you did not receive the confirmation email even in spam, you can contact us directly at the email address customer-service@abc-auctions.ro
Of course! You can choose to create your account either as a "natural person" or as a "legal person".
If you select the legal entity variant, you must have a VAT number that is valid in the European VIES control system.
When you register your account for the first time, you will be asked to confirm whether you want to sign up for the ABC Auctions newsletter and how often you want to receive this (every day, weekly, fortnightly or monthly). This setting can later be modified by accessing the "Email and notifications" section of "My Account". Here you can change the frequency of the emails we send you or stop them entirely.
If you made the highest bid, the auction closed and you subsequently did not pay the amount due, ABC Auctions has the right to block your account. From that moment it is no longer possible to bid/buy.
To unblock your account, you can write to us directly at the email address customer-service@abc-auctions.ro with the reasons why you request the unblocking, and ABC Auctions will decide after the discussion with you.
We are sorry to see that you want to delete your account, but if you are sure, we can delete your account based on a written request sent by e-mail to customer service customer-service@abc-auctions.ro. Following this request, we will check if you have invoices or other outstanding debts. If the verification is positive, we will delete your account and confirm this by e-mail. It may take up to 30 days for this process to be implemented in all systems.
Due to security measures, it is not possible to register multiple accounts with the same VAT number, mobile phone number and/or email address.
Transportation
For each auction you will find the details section on the right side of the page, where you can see all the important information regarding the collection of your lots, more precisely the address of the location, date and time.
The collection date is indicated in the current auction. Please make sure that your representative has all the necessary documents to carry out the collection (such as identification document, sales-purchase contract, proof of payment, power of attorney from the buyer in the case of an employee or other representative, transport order in the case of a transport company, etc.). At the location, your payment will be verified before the goods are handed over (we remind you that the goods are handed over only after the payment service provider confirms the receipt of the money). If you cannot collect the goods on the predetermined date, it can be discussed with the seller to establish a new collection date.
The transport is entirely the responsibility of the buyer, ABC Auctions not having any responsibility for managing the transport, except when this is expressly specified in the details of the auction. For clarification, transport management refers to the entire process, from disassembly (if applicable), to loading and transport itself, as well as any packaging materials (if applicable) necessary for the safe delivery of the good.
Any tools or devices necessary for proper disassembly/loading/loading assistance must be organized by the buyer or the transport company employed by him, unless it is expressly specified in the auction details that the Seller offers one or more services described above. Also, assistance with disassembly (if applicable), packaging and loading of the good can be agreed upon by the Seller later, in which case ABC Auctions will inform you of this aspect.
It is the buyer's responsibility to ensure that all requirements are met, of any nature, regarding the export of goods to an EU country or another country. This means, among other things, that the buyer must comply with the laws and regulations of the country in question regarding the payment of taxes and fees and the necessary documentation and that they must obtain any necessary approvals. If the goods are to be transported, the seller and the buyer are the ones who must be noted and included in/on the customs documents as the sender and recipient of the goods and not ABC Auctions, which is only an intermediary.